Thank you for choosing a DC Battery Hub (DCBH) hybrid electric vehicle (HEV) battery. We take great pride in the quality of our HEV batteries and want our customers to be 100% satisfied with their purchase. Even though we remanufacture our batteries to OE specifications to make sure you are getting the most reliable battery for your vehicle, there may sometimes be an unforeseen issue which will cause your battery to malfunction and it will need to be returned for warranty. No matter what the issue is, rest assured we will work with you to remedy the situation as soon as possible. Please follow the steps below to determine if the battery is a warranty issue.
Before you contact DCBH to return the battery assembly, please refer to the following points:
- DO NOT REMOVE THE BATTERY FROM THE VEHICLE JUST YET…
- Did you register the battery assembly on our website within three days of purchase? If yes, proceed to the next step. If not, you need to call 855-732-4927 to get approval to return.
- Check the date of purchase on the battery assembly; is it within the warranty time frame? If yes, proceed to the next step. If not, the warranty is null.
- Was the battery installed by a certified hybrid vehicle technician? If no, we will need to make sure the battery wasn’t damaged during installation before honoring the warranty.
After you have verified the battery is under warranty, you may proceed to the following steps:
- Did you perform a stress test with the BATTSCAN tool? If not, proceed to step 2.
- If you did, record the results from the tests. Call 855-732-4927 with the results.
- If you didn’t perform a stress test, check the points below:
- If you are getting trouble code(s) between P3011-P3029, the battery needs to be returned for warranty.
- If you are getting trouble code P3006, this code means there is an uneven state of charge (SOC). The battery needs to be returned for warranty.
- If you are getting trouble code P3009, an isolation fault has been detected. You need to note the sub code to help pinpoint the problem. Call 855-732-4927 with the information.
- If you are getting trouble code P0A80, an isolation fault has been detected. You need to record the sub-code and call 855-732-4927 with the information.
- If the battery needs to be returned, click here to download the “Warranty Diagnostic Information Sheet” (WDIS).
- Call 855-732-4927 to get an RGA#. Record this on the sheet next to “RGA#”.
- Fill out the remainder of the WDIS with all the information that is needed.
- Record all trouble codes onto the WDIS.
- Call 855-732-4927 to arrange for the battery to be picked up for return to DCBH.
- We will contact you within 48 hours of receipt of the battery and provide the resolution.
If you have any questions or concerns, feel free to call us at (855) 732-4927